 What is your lead time? |
| All orders will be delivered within 4 weeks upon the receipt of payment and confirmation of requirements and measurements. If you have an urgent order for a special day, please contact us. |
|
|
TOP |
| |
| Do you cut individual pattern for each customer? |
| Each our custom garment is cut on individual paper pattern based on each individual's measurements and body characteristics. This pattern is then used to build the garment from the fabric and the features determined by the customer that is unique in the entire world. |
|
|
TOP |
| |
| I only see fabric costs on the website. How much are the actual garments? |
| The prices listed under the fabric images are the actual prices of the garments. |
|
|
TOP |
| |
| How much your shirt and suit cost if purchased from a tailor shop? |
| The price of our custom made products from quality local tailor shops range from $1,500-$3,000 for 2-piece suit and $200-$400 for shirt. |
|
|
TOP |
| |
| What the proximate construction process is done by hand? |
| Roughly 85% of our construction work is done by hand. |
|
|
TOP |
| |
| Can a perfect fit suit be achieved without a fitting step ('baste step') that a normal tailor would request? |
| Yes, it definitely can be achieved. A baste is a half-made suit that is temporarily held together with white baste stitching. A tailor uses it to assess the accuracy of his measurements and check the adjustments based on customer's body shape. This step can be evitable when our cutting edge pattern making system is used with your correct measurements and body shape information. |
|
|
TOP |
| |
| How important the finished garment measurements are? In what circumstances we need to provide them? |
For measurements: Neck (Shirt collar size), Sleeve length, Garment back length, Pants waist, Crotch, Pants outseam, if you find difficult taking them from the body, take from a garment that fits you well.
If you would like us to duplicate the fit of your favorite garment, follow our garment measuring guide to provide the finished garment measurements. |
|
|
TOP |
| |
| What if I am not sure which body image to pick up? |
| The information of your body characteristics is important to us. If you are unsure to pick up a body image from the Body Characteristics chart, or if you have special body characters, it is highly recommended to send us three of your recent photos (front, back, and side) to achieve the best fitting for your clothing. |
|
|
TOP |
| |
| Can I really measure myself accurately? |
Yes, no doubt about it. Carefully read our measuring guide, with help from a friend, you can get the correct measurements. Most alteration or tailor shops will offer to measure you for free or a small service charge, if you find this to be a better option for you, please be sure to bring our unique measuring guide with you.
Please feel free to contact us if you have questions with measuring, we will be happy to help you through the process. |
|
|
TOP |
| |
| In what circumstances do I need to send my pictures, what for? |
| If customers who are unsure to pick up a body image from our Body Characteristics chart or having special body characters, we highly recommend them to send three recent photos (front, back, and side) to achieve the best fitting possible. |
|
|
TOP |
| |
| If I made a mistake in my order, can I change or cancel it? |
| If you find that you have made a mistake, or have something to add to your order, please contact us immediately, if your order has not been yet processed, we can return your order for correction or completion. We will do everything possible to prevent the error from being reflected in your clothing. |
|
|
TOP |
| |
| What is your return policy? |
We guarantee that your garment will be made exactly to the measurements and body specifications you provided with perfect fit and quality guarantee.
With every product from yestailor.com you receive the absolute guarantee of the highest quality. If there is ever question in our quality and upon the initial determination that we have made a mistake, we will pay for the alterations, or remake the garment for you. You may also return the product to us for immediate full refund. |
|
|
TOP |
| |
| Does your online fabric image exactly reflect the actual color of the fabric? |
| All fabric photos were taken by professional photographers, we make the images on our website to reflect the actual color of the fabric as accurately as possible. However, the image on your screen may vary and depending upon your monitor. If you would like to see and feel the real fabrics before you order, our fabric swatches are available for your needs. View Fabric Swatches for more information. |
|
|
TOP |
| |
| Will you guarantee the availability of the fabrics after the swatches were purchased? |
| YesTailor.com serves its customers worldwide, the existing stock of fabric varies based on the orders. Therefore we can not predict or guarantee the availability of a certain fabric even when the fabric swatch has been purchased. If a fabric is not in stock when you place your order, we will notify you immediately. |
|
|
TOP |
| |
| Do I need to worry about my shirts shrinking? |
| It is important that all our fabrics are pre-shrunk. We account for this shrinkage in the build of your garment. It also depends on how you launder your shirts. If you use a dry cleaning service, or wash the shirts by hand and hang-dry, no shrinkage will occur. If you wash using a home washing machine and dryer, you may expect slightly shrink in the neck and sleeve length. |
|
|
TOP |
| |
| I just got my first bespoke suit from you. I am happy with the quality and fitting, but my jacket is wrinkled a little over the trip, what should I do? |
| Get it pressed. All custom suits are nicely ironed before they are sent to customers, unfortunate we can not keep them wrinkle free during the delivery. |
|
|
TOP |
| |
| Can you send the suit to my dry cleaning shop directly, so I can pick up from there? |
| Yes, of course, we can send your suit direct to your appointed dry clearing shop. Please provide full details of the contact information including: Shop Name, Contact Person, Full Address, Country, State, Suburb, Zip Code, Phone and Email. |
|
|
TOP |
| |
| If there is a special style I like, can you copy it for me? |
| Yes, we can. Send us the photos or images of the garment to be replicated. You may also send us the garment, we will return it with yours. Please contact us for the shipping instructions (extra fee may apply based on the extra work to put). |
|
|
TOP |
| |
| Can I select the lining for my suit jacket? |
| Yes, we have over 80 lining fabrics are listed on the website with varies color and pattern design. |
|
|
TOP |
| |
| I would like to have functional sleeve buttons on my suit jacket, is this possible? |
| Yes, you can. The functional sleeve buttons feature is only for customer who made request for it. Please be advised once working sleeve buttons are made, the sleeve lengths will be fixed and can not easily be altered. More personalized options please view our Craft Details page. |
|
|
TOP |
| |
| Do you offer customization options? What is the cost? |
| Yes, we do. We offer a comprehensive list of customization options during the order process. All listed customization options have no extra charges. |
|
|
TOP |
| |
| Is there any extra charge for tall or large customers? |
| Yes, there is extra charge for fabrics only. |
|
|
TOP |
| |
| Do you offer further discount for your coupon code, and how to use it? |
| You may find our coupon on our newspaper ads or at our affiliated shops. Customer will get further discount off the total price when a valid coupon code is entered during online check out process. |
|
|
TOP |
| |
| Do you use genuine horn buttons for all custom suits? |
| Yes, we made it a standard for all our custom suits. |
|
|
TOP |
| |
| How do I know you have successfully received my order? |
| Upon a successful purchase, you should receive an email from us. If you do not receive an email within 24 hours of purchase, please feel free to contact us to confirm the status of your order. |
|
|
TOP |
| |
| How do I pay? |
| We accept PayPal, MasterCard, Visa, American Express credit card and process the payments immediately. Our website features a SSL secure connection during the transaction, keeping your information secure and private. We take direct deposit, money order and cheque payments for the customers in Australian only. |
|
|
TOP |
| |
| Do you ship internationally? How much do you charge for shipping fee? |
Yes, we do ship internationally for a simple flat expedite delivery fee of $30 per order, if you order more you save more on shipping fee.
Please feel free to contact us if you have any questions to order internationally. |
|
|
TOP |
| |
| Do you have a phone number we can call? |
| Yestailor.com is a worldwide internet based company and does not provide phone service. Please contact us via our online contact form or email us and we will reply within 24 hours on business days. |
|
|
TOP |
| |
| Is there a customs duty or tariffs on my order? |
| Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. For Australian customers, a parcel under AU$1,000 value will be free of customs duty ("section 68 of the Customs Act 1901". Further information please visit www.customs.gov.au). Customs duty is not included in our delivery fee or purchase price, it is payable by you. |
|
|
TOP |
| |
| How do I track the package? |
| When your order has been dispatched, we send a shipping notification to your email address with the tracking number of the carrier company that is used. |
|
|
TOP |
| |
| Can you ship to a location different than my billing address? |
| Yes, we can. But for security reasons if we see this on your order we will contact you to confirm with you. We are very cautious about identity theft and fraud, and take extraordinary steps to prevent this from happening. |
|
|
TOP |
| |
| I have a wedding coming up, do you offer a wedding deal? |
| Yes we do. Let all your groomsmen to have a personal account with us to get direct service from us. We suggest giving yourself one and half months of time for all wedding orders to make sure you and your groomsmen all receive perfect fitting suits stress free. Please check out our website for discount deals and contact us if you have any questions. |
|
|
TOP |
| |
| Where is my order being tailored? |
| All our bespoke made to measure suits with two fittings (2-piece suit from $1,800), and custom shirts using Italian Monti and Cancleni fabrics (from $250) are made in Sydney. The rest are made in our workshop in Shanghai, the city has the most favourable conditions for quality tailoring production. We employ master tailors from Europe as technical advisors to ensure our products to meet or exceed the highest standards for quality and workmanships. |
|
|
TOP |
Loading...
